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General Terms and Conditions

Last updated: April 10, 2026

Summary: GrateUp is a SaaS review management service. You keep ownership of your data. We provide AI-powered tools to help you respond to Google reviews. You are responsible for the final content you publish. These Terms are available electronically and can be accessed, downloaded, and printed at any time.

1. Introduction

These General Terms and Conditions (hereinafter: "Terms" or "GTC") govern the use of the digital service known as GrateUp (hereinafter: "Service"), operated by TeleOptimum Kft. (hereinafter: "Service Provider").

These Terms are available electronically and can be accessed at any time at https://grateup.com/terms. The Terms can be downloaded and printed.

These Terms are prepared in Hungarian and English. In case of any discrepancy between the two language versions, the Hungarian version shall prevail.

The contract concluded between the Service Provider and the User is an electronic contract that is not filed and cannot be retrieved subsequently. The contract is concluded in Hungarian and English.

The Service Provider has not submitted to any code of conduct within the meaning of Government Decree 45/2014 (II. 26.), Section 9(1)(q).

These Terms are based on the provisions of Act V of 2013 on the Civil Code (hereinafter: "Civil Code"), Act CVIII of 2001 on certain aspects of electronic commerce services (hereinafter: "E-Commerce Act"), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

2. Service Provider Details

TeleOptimum Kft.
Registered office: 7700 Mohacs, Golya utca 5., Hungary
Company registration number: 02 09 080015
Registering court: Company Registry of the Pecs Court of Justice
Tax number: 23436686-2-02
EU VAT number: HU23436686
Email: info@grateup.com
Phone: +36 20 514 5439
Website: https://grateup.com
Hosting provider: Contabo GmbH (Aschauer Str. 32a, 81549 Munich, Germany; contabo.com)

3. Definitions

User (Felhasznalo): Any natural person, legal entity, or organization that uses the Service Provider's services or enters into a contract with the Service Provider.
Consumer (Fogyaszto): A User who is a natural person acting outside the scope of their trade, business, craft, or profession (as defined in Section 8:1(1)(3) of the Civil Code).
Business (Vallalkozas): A person acting within the scope of their trade, business, craft, or profession.
Service Provider (Szolgaltato): TeleOptimum Kft., the operator of the GrateUp service, who provides services to Users and enters into contracts with them.
Service (Szolgaltatas): The GrateUp digital subscription service accessible at https://grateup.com.
Contract (Szerzodes): The subscription agreement concluded between the Service Provider and the User via the Service website.

4. Fundamental Provisions

These Terms apply to the digital services provided by the Service Provider through the https://grateup.com website and the related legal relationships.

By registering for the Service, the User (hereinafter: "User") declares that they have read, understood, and accept these Terms as binding.

The contract between the Service Provider and the User qualifies as a distance contract within the meaning of Section 6:7(3) of the Civil Code and Government Decree 45/2014 (II. 26.).

Applicable legislation: Act V of 2013 (Civil Code), Act CVIII of 2001 (E-Commerce Act), Government Decree 45/2014 (II. 26.) on detailed rules of contracts between consumers and businesses, Regulation (EU) 2016/679 (GDPR), Act CXII of 2011 on the right to informational self-determination and freedom of information (Info Act).

4. Description of the Service

GrateUp is a subscription-based digital service (SaaS) for Google Business Profile review management. The main features of the Service include:

Google Business Profile review monitoring and management
AI-generated reply suggestions for Google reviews
Review collection tools: QR codes with staff tracking, NFC tags, smart links
Staff attribution and tracking for review responses
Analytics dashboard and reporting on review performance

Using the Service requires the User to connect their Google Business Profile via OAuth. The Service Provider accesses the account only with the permissions explicitly granted by the User.

Subscription Plans

Starter — €19/month
Pro — €39/month
Business — €79/month

All prices are gross prices and include 27% Hungarian VAT. A 28-day free trial is available for new users.

5. Registration and Account

Use of the Service requires registration. The User must provide truthful, accurate, and up-to-date information.
Only persons who have reached the age of 16 may use the Service.
One account per person/business. Shared accounts are not permitted.
The User is responsible for keeping their login credentials secure and for all activity under their account.
The Service Provider is entitled to suspend or terminate the account if the User violates these Terms.

6. Contract Formation and Order Process

The technical steps for placing an order and concluding the contract are as follows:

The User selects the desired subscription plan on the GrateUp website.
The User enters their billing details (name, address, tax number if applicable).
Optionally, the User may apply a coupon code.
The User reviews the order summary and confirms the order.
The system redirects the User to the Barion secure payment page, where the User completes the payment.
After successful payment, the User is redirected to the GrateUp website and receives a confirmation email with an invoice.

The contract is concluded at the moment of successful payment. The Service is activated immediately. The confirmation email serves as acknowledgment that the contract has been concluded.

Correction of data entry errors: Before completing payment, the User may return to any previous step to correct data entry errors by using the browser's back button or the navigation controls on the order page. After payment, corrections can be requested via info@grateup.com.

The contract is an electronic contract that is not concluded in writing, governed by Section 6:7(3) of the Civil Code. The Service Provider does not file the concluded contract, and it cannot be retrieved subsequently.

7. Prices and Payment

The prices of the Service are denominated in EUR (euros) and are gross prices including 27% Hungarian VAT.

Starter: €19/month (incl. 27% VAT)
Pro: €39/month (incl. 27% VAT)
Business: €79/month (incl. 27% VAT)

The Service Provider reserves the right to change prices. Existing subscribers will be notified of price changes by email at least 30 days in advance.

Payment Method

Online payments are processed by Barion Payment Zrt., a payment service institution operating under the supervision of the National Bank of Hungary (Magyar Nemzeti Bank), in accordance with the applicable financial services legislation. MNB license number: H-EN-I-1064/2013. Barion is a PCI DSS Level 1 certified payment service provider.

During the payment process, the User is redirected to the Barion secure payment page. GrateUp does not store and does not have access to the User's bank card details.

Accepted payment methods: Visa, Mastercard, Apple Pay, Google Pay.

Invoicing

Invoices are generated automatically through the Billingo invoicing system and sent to the User's email address after each successful payment. Invoices comply with Hungarian accounting and tax regulations.

Incorrect Pricing

If, despite all due care, an incorrect price is displayed on the website — particularly an obviously erroneous price such as €0 or €1, or a price significantly different from the commonly known value of the service — the Service Provider is not obliged to provide the service at the incorrect price. In such cases, the Service Provider may offer the service at the correct price, and the User may choose to withdraw from their purchase intention.

Under the Civil Code, a contract is formed by the mutual and concordant expression of the parties' will. An order confirmed at an incorrect price does not constitute a validly concluded contract, as the mutual intent of the parties did not extend to performance at the erroneous price.

8. Fulfillment

GrateUp is a digital service; no physical delivery takes place. The Service is fulfilled by providing access to the subscribed plan's features.

Fulfillment occurs immediately after successful payment: the User gains access to the subscribed plan's features immediately upon completion of payment.

9. Subscription Duration and Cancellation

Subscriptions are available on a monthly or annual billing cycle. Unless cancelled, subscriptions renew automatically at the end of each billing period.

Cancellation: The User may cancel their subscription at any time from Account Settings. Cancellation takes effect at the end of the current billing period. The User retains access to the paid features until the end of the already paid period.
No refunds: No partial refunds are provided for the remaining time of the current billing period after cancellation.
Effect of cancellation: After the paid period expires, the User's account reverts to the free/limited state. The User's data is retained for 30 days after cancellation to allow export, after which it is permanently deleted (unless required by law to be retained).
Termination by Service Provider: The Service Provider may terminate or suspend the User's account in case of a serious breach of these Terms, with prior notice to the User.

10. Plan Changes

Upgrade: The User may upgrade to a higher plan at any time. The upgrade takes effect immediately, and the price difference for the remaining period is charged on a prorated basis.
Downgrade (monthly subscription): The User may downgrade to a lower plan. The downgrade takes effect at the end of the current billing period.
Downgrade (annual subscription): Downgrading during an active annual subscription period is not available. The downgrade can be requested for the next renewal period.

11. Right of Withdrawal

Important notice: Under Section 20 of Government Decree 45/2014 (II. 26.), consumers have a 14-day right of withdrawal for distance contracts. However, for digital services, the consumer expressly consents to the Service Provider beginning performance immediately after the contract is concluded, and acknowledges that they lose their right of withdrawal once performance has begun.

Pursuant to Section 29(1)(m) of Government Decree 45/2014 (II. 26.), the consumer may not exercise the right of withdrawal under Section 20 in the case of a contract for digital content not supplied on a tangible medium, where the Service Provider has begun performance with the consumer's express, prior consent, and the consumer has acknowledged at the time of giving such consent that they lose their right of withdrawal once performance has begun.

During the ordering process — at the time of initiating payment — the User expressly declares that:

they request that the Service Provider begin providing the Service immediately, before the expiry of the withdrawal period;
they acknowledge that once the Service has been fully provided, they lose their right of withdrawal.

This declaration is made by the User by checking the corresponding checkbox during the checkout process.

If the Service has not yet been activated, the User may exercise their right of withdrawal within 14 days by contacting info@grateup.com.

12. Statutory Warranty

In the event of defective performance by the Service Provider, the User may assert a statutory warranty claim against the Service Provider in accordance with Section 6:159 of the Civil Code.

Performance is defective if the Service does not meet the quality requirements specified in the contract or by law at the time the contract is concluded (e.g., described features do not work or do not function as described).

As a statutory warranty claim, the User may, at their choice:

request that the Service be brought into conformity with the contract (repair, remediation of the defect);
request a proportionate reduction of the consideration; or
withdraw from the contract if the Service Provider has not undertaken or has not carried out the repair within a reasonable time.

The User must report the defect to the Service Provider without undue delay, but no later than two months from the discovery of the defect.

The limitation period for statutory warranty claims is one year from the date of performance. Under Section 6:163 of the Civil Code, in contracts between consumers and businesses, consumers may assert their statutory warranty claims within two years of the date of performance. Within six months of delivery/activation, the defect is presumed to have existed at the time of performance unless this is incompatible with the nature of the service.

Important: These statutory warranty rights are mandatory consumer rights under Hungarian law and cannot be excluded or limited to the detriment of the consumer.

13. AI-Generated Content and Liability

GrateUp uses artificial intelligence to generate reply suggestions. The generated replies are exclusively suggestions.

The User may edit, approve, or reject reply suggestions before they are sent.
The User bears full responsibility for the final content published to Google on their behalf.
AI may occasionally produce inaccurate or inappropriate content. The User is obliged to review all content before sending.
The Service Provider does not guarantee that AI-generated replies will improve the User's ratings or business outcomes.

14. Data Ownership and Data Protection

The User's data remains the User's property. The Service Provider does not acquire any ownership rights over the User's business data, reviews, or content.
The User grants the Service Provider a limited license to process data solely for the purpose of providing the Service.
The User may export or request deletion of their data at any time.
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Act CXII of 2011 on the right to informational self-determination and freedom of information (Info Act).
Detailed information: Privacy Policy.

15. Complaint Handling

The User may submit complaints about the Service through the following channels:

Email: info@grateup.com
Phone: +36 20 514 5439
Postal address: TeleOptimum Kft., 7700 Mohacs, Golya utca 5.

The Service Provider investigates oral complaints immediately and remedies them where possible. For oral complaints that cannot be resolved immediately, the Service Provider prepares a written record, a copy of which is provided to the User.

The Service Provider responds to written complaints in substance within 30 days and sends the response to the User.

If the complaint is rejected, the Service Provider communicates the rejection with reasoning and informs the consumer of available remedies.

16. Conciliation Body

If the User's consumer complaint is not satisfactorily resolved by the Service Provider, the User may turn to the conciliation body competent for the User's domicile or place of temporary residence, or in the absence thereof, the conciliation body competent for the Service Provider's registered office.

The conciliation body competent for the Service Provider's registered office:

Baranya Varmegyei Bekelteto Testulet
(Operated by the Pecs-Baranya Chamber of Commerce and Industry)
Address: 7625 Pecs, Majorossy I. u. 36.
Phone: +36 72 507 154
Website: https://www.barfrancbaranya.hu/bekelteto-testulet

The Service Provider is subject to a cooperation obligation in conciliation body proceedings in consumer disputes.

For a list of all Hungarian conciliation bodies: https://bekeltetes.hu

17. Consumer Protection Authority

The User may also file a complaint with the competent consumer protection authority. Consumer protection tasks are performed by the territorial government offices (kormanyhivatalok). Contact information: https://www.kormanyhivatal.hu

18. Online Dispute Resolution (ODR)

For consumers residing in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr

19. Intellectual Property

All content appearing on the GrateUp website and in the Service (including but not limited to: texts, graphics, logos, software, user interface, design) is protected by the copyright of TeleOptimum Kft. or its licensors. Copying, modifying, or distributing the content without the Service Provider's prior written consent is prohibited.

20. Limitation of Liability

The Service Provider provides the Service with due care and professional expertise, and strives for 99.9% availability, but does not guarantee uninterrupted operation.
The Service depends on Google's API and third-party AI providers, the operation of which is outside the Service Provider's control.
The Service Provider's total liability for claims arising from defective or non-conforming operation of the Service is limited to the amount actually paid by the User in the preceding 12 months.
The Service Provider is not liable for indirect or consequential damages (e.g., lost profits, loss of business opportunities) to the extent permitted by applicable law.
The Service Provider is not liable for actions taken by Google (e.g., review removal, account suspension, API changes).
This limitation of liability does not affect the User's statutory consumer rights and does not exclude the Service Provider's liability in cases where liability cannot be limited by law (e.g., intentional or grossly negligent conduct, fraud).

21. Miscellaneous Provisions

Severability: If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by the parties with a valid provision that most closely approximates the intended purpose.
Waiver: The failure of either party to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Governing law: These Terms and the legal relationship between the Service Provider and the User are governed by the laws of Hungary and the European Union.
Jurisdiction: In case of consumer disputes, the consumer may initiate proceedings before the court competent for the consumer's domicile or place of temporary residence. For non-consumer users, the courts of Hungary shall have jurisdiction.
Language of the contract: The language of the contract is Hungarian and English. In case of discrepancy, the Hungarian version shall prevail.

22. Code of Conduct

The Service Provider has not submitted to any code of conduct within the meaning of Government Decree 45/2014 (II. 26.), Section 9(1)(q).

23. Language of the Contract

These Terms and the contract are available in Hungarian and English. In case of any discrepancy between the language versions, the Hungarian version shall prevail.

24. Changes to These Terms

The Service Provider is entitled to unilaterally amend these Terms. Users will be notified of material changes by email at least 30 days before the changes take effect. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

25. Contact

Questions about these Terms:

Email: info@grateup.com
Phone: +36 20 514 5439
Postal address: TeleOptimum Kft., 7700 Mohacs, Golya utca 5.

Altalanos Szerződesi Feltetelek (ASZF)

Hatalyos: 2026. aprilis 10.

Osszefoglalas: A GrateUp egy SaaS velemenykezelő szolgaltatas. Az On adatai az On tulajdonat kepezik. MI-alapu eszkozokkel segitunk a Google-velemenyek megvalaszolasaban. A vegso, koezzeetett tartalomert On felel. A jelen ASZF elektronikus formaban, barmikor elerheto, letoltheto es kinyomtathato.

1. Bevezeto rendelkezesek

Jelen Altalanos Szerződesi Feltetelek (a tovabbiakban: ASZF) a TeleOptimum Kft. (a tovabbiakban: Szolgaltato) altal uzemeltetett GrateUp elnevezesű digitalis szolgaltatas (a tovabbiakban: Szolgaltatas) igenybevetelere vonatkozo altalanos szerződesi feltetelek.

Az ASZF elektronikus formaban erheto el, es a https://grateup.com/terms?lang=hu cimen barmikor megtekintheto, letoltheto es kinyomtathato.

Az ASZF magyar es angol nyelven keszult. Ertelmezesi elteres eseten a magyar valtozat az iranyado.

A Szolgaltato es a Felhasznalo kozott letrejott szerződes elektronikus uton megkotott, nem irasba foglalt szerződes, amelyet a Szolgaltato nem iktat, es az utolag nem keresheto vissza. A szerződes nyelve magyar es angol.

A Szolgaltato nem vetette ala magat magatartasi kodexnek a 45/2014. (II. 26.) Korm. rendelet 9. § (1) bekezdes q) pontja ertelmeben.

A jelen ASZF a Polgari Torvenykonyv (2013. evi V. torveny, a tovabbiakban: Ptk.), az elektronikus kereskedelmi szolgaltatasok egyes kerdeseirol szolo 2001. evi CVIII. torveny (Eker. tv.), valamint a fogyaszto es a vallalkozas kozotti szerződesekre vonatkozo reszletes szabalyokrol szolo 45/2014. (II. 26.) Korm. rendelet rendelkezesei alapjan keszult.

2. A Szolgaltato adatai

TeleOptimum Kft.
Szekhely: 7700 Mohacs, Golya utca 5.
Cegjegyzekszam: 02 09 080015
Nyilvantarto birosag: Pecsi Torvenyszek Cegjegyzek
Adoszam: 23436686-2-02
EU adoszam (kozossegi adoszam): HU23436686
Email: info@grateup.com
Telefon: +36 20 514 5439
Weboldal: https://grateup.com
Tarhelyszolgaltato: Contabo GmbH (Aschauer Str. 32a, 81549 Munchen, Nemetorszag; contabo.com)

3. Definiciok

Felhasznalo: Barmely termeszetes szemely, jogi szemely, vagy szervezet, aki a Szolgaltato szolgaltatasait igenybe veszi, a Szolgaltatoval szerződest kot.
Fogyaszto: Olyan Felhasznalo, aki a szakmaja, onallo foglalkozasa vagy uzleti tevekenysege koren kivul eljaro termeszetes szemely (Ptk. 8:1. § (1) bekezdes 3. pont).
Vallalkozas: A szakmaja, onallo foglalkozasa vagy uzleti tevekenysege koreben eljaro szemely.
Szolgaltato: A TeleOptimum Kft., a GrateUp szolgaltatas uzemeltetoje, aki a Felhasznalo reszere szolgaltatast nyujt es a Felhasznaloval szerződest kot.
Szolgaltatas: A GrateUp digitalis elofizeteses szolgaltatas, amely a https://grateup.com weboldalon erheto el.
Szerződes: A Szolgaltato es a Felhasznalo kozott a Szolgaltatas weboldalon keresztul megkotott elofizetesi megallapodas.

4. Alapveto rendelkezesek

A jelen ASZF hatalya kiterjed a Szolgaltato altal a https://grateup.com weboldalon keresztul nyujtott digitalis szolgaltatasokra, valamint az ezzel kapcsolatos jogviszonyokra.

A Szolgaltatas igenybevetelehez szukseges regisztracio soran az igenybevevo (a tovabbiakban: Felhasznalo) kijelenti, hogy a jelen ASZF-et megismerte, es annak rendelkezeseit magara nezve kotelezokent elfogadja.

A Szolgaltato es a Felhasznalo kozotti szerződes tavollevo felek kozotti szerződeskotesnek minosul a Ptk. 6:7. § (3) bekezdese, valamint a 45/2014. (II. 26.) Korm. rendelet ertelmeben.

Alkalmazando jogszabalyok: 2013. evi V. torveny (Ptk.), 2001. evi CVIII. torveny (Eker. tv.), 45/2014. (II. 26.) Korm. rendelet, az Europai Parlament es a Tanacs (EU) 2016/679 rendelete (GDPR), 2011. evi CXII. torveny (Infotv.).

4. A Szolgaltatas leirasa

A GrateUp egy elofizeteses alapu (SaaS) digitalis szolgaltatas, amely a Google Business Profile velemenykezeleshez nyujt eszkozoket. A Szolgaltatas fobb funkcioi:

Google Business Profile velemenyek monitorozasa es kezelese
Mesterseges intelligencia (MI/AI) altal generalt valaszjavaslatok Google velemenyekre
Velemenygyujto eszkozok: QR-kodos kartyak munkatars-kovetessel, NFC cimkek, okos hivatkozasok
Munkatars-hozzarendeles es kovetes a velemenyvalaszoknal
Elemzo iranyitopult (analytics dashboard) es jelentesek a velemenyek teljesitmenyerol

A Szolgaltatas igenybevetelehez a Felhasznalonak Google Business Profile fiokjat OAuth-on keresztul ossze kell kapcsolnia. A Szolgaltato kizarolag a Felhasznalo altal kifejezetten engedelyezett jogosultsagokkal fer hozza a fiokhoz.

Elofizetesi csomagok

Starter — 19 EUR / honap
Pro — 39 EUR / honap
Business — 79 EUR / honap

Minden ar brutto ar, tartalmazza a 27%-os magyar altalanos forgalmi adot (ÁFA). Uj felhasznalok szamara 28 napos ingyenes probaido (trial) erheto el.

5. Regisztracio es fiok

A Szolgaltatas hasznalatanak feltetele a regisztracio. A Felhasznalonak valos, pontos es aktualis adatokat kell megadnia.
A Szolgaltatast kizarolag 16. eleteevet betoltott szemely veheti igenybe.
Szemelyenkent/vallalkozasonkent egy fiok hasznalhato. Megosztott fiokok nem engedelyezettek.
A Felhasznalo felelos a bejelentkezesi adatai biztonsagos kezeleseert es a fiokjaban vegzett minden tevekenysegeert.
A Szolgaltato jogosult a fiokot felfuggeszteni vagy megszuntetni, amennyiben a Felhasznalo megserti a jelen ASZF rendelkezeseit.

6. A megrendeles menete es a szerződes letrejotte

A Szolgaltatas megrendelesenek technikai lepeseit az alabbiakban ismertetjuk:

A Felhasznalo kivalasztja a kivant elofizetesi csomagot a GrateUp weboldalon.
Megadja a szamlazasi adatait (nev, cim, adoszam amennyiben relevans).
Opcionalisan kuponkodot ervenyesithet.
Attekinti a megrendeles osszesitojet es megerositi a megrendelest.
A rendszer atiranyitja a Barion biztonsagos fizetesi oldalara, ahol vegrehajtja a fizeteset.
Sikeres fizetes utan a Felhasznalo visszairanyitasra kerul a GrateUp oldalara, es visszaigazolo e-mailt kap a szamlaval egyutt.

A szerződes a sikeres fizetes pillanataban jon letre. A Szolgaltatas azonnal aktivalodik. A visszaigazolo e-mail a szerződes letrejottet igazolja.

Adatbeviteli hibak javitasa: A fizetes lezarasa elott a Felhasznalo a bongeszo vissza gombjava vagy a megrendelesi oldal navigacios elemei segitsegevel barmely korabbi lepesre visszaterhet es javithatja az adatbeviteli hibakat. A fizetes utan a javitas kerelmezheto az info@grateup.com e-mail cimen.

A szerződes elektronikus uton megkotott, nem irasba foglalt szerződes, amelyre a Ptk. 6:7. § (3) bekezdese iranyadoe. A Szolgaltato a megkotott szerződest nem iktatja, az utolag nem keresheto vissza.

7. Arak es fizetes

A Szolgaltatas arai EUR-ban (euro) vannak meghatarozva, es brutto arakkent tartalmazzak a 27%-os magyar ÁFA-t.

Starter: 19 EUR / honap (27% ÁFA-t tartalmazza)
Pro: 39 EUR / honap (27% ÁFA-t tartalmazza)
Business: 79 EUR / honap (27% ÁFA-t tartalmazza)

Az arak valtoztatasanak joga fenntartva. Meglevo elofizetok eseten az arvaltozasrol a Szolgaltato legalabb 30 nappal korabban e-mailben ertesiti a Felhasznaot.

Fizetesi mod

Az online fizeteseket a Barion Payment Zrt. biztositja, amely a Magyar Nemzeti Bank felugyelete alatt allo penzforgalmi intezmeny. Az MNB engedelyszam: H-EN-I-1064/2013. A Barion PCI DSS Level 1 tanusitvannyal rendelkezo fizetesi szolgaltato.

A fizetes soran a Felhasznalo a Barion biztonsagos fizetesi oldalara kerul atiranyitasra. A GrateUp nem tarolja es nem fer hozza a Felhasznalo bankkartya-adataihoz.

Elfogadott fizetesi modok: Visa, Mastercard, Apple Pay, Google Pay.

Szamlazas

A szamlakat a Billingo szamlazo rendszeren keresztul automatikusan allitjuk ki, es a sikeres fizetestt kovetoen e-mailben kuldjuk meg a Felhasznalo reszere. A szamla megfelel a magyar szamviteli es adojogi eloirasoknak.

Hibas ar

Amennyiben a Szolgaltato minden gondossaga ellenere hibas ar kerul a weboldal feluletere, kulonos tekintettel a nyilvanvaloan teves, a szolgaltatas kozismert vagy altalanosan elfogadott aratol jelentosen eltero, esetleg rendszerhiba miatt megjeleno 0 EUR-os vagy 1 EUR-os arra, ugy a Szolgaltato nem koteles a szolgaltatast a hibas aron nyujtani. Ilyen esetben a Szolgaltato felajanlhatja a helyes aron torteno elofizetesre vonatkozo lehetoseget, amelynek ismereteben a Felhasznalo elallhat a vasarlasi szandekatol.

A Ptk. alapjan a szerződes a felek akaratanak kolcsonos es egybehangzo kifejezeseevel jon letre. Hibas aron visszaigazolt megrendeles eseten a felek egyuttes akarata nem terjedt ki a hibas aron torteno teljesitesre, igy ervenyes szerződes nem jon letre.

8. Teljesites

A GrateUp digitalis szolgaltatas, fizikai szallitas nem tortenik. A Szolgaltatas az elofizetett csomag funkcioihoz valo hozzaferes formajaban teljesul.

A teljesites a sikeres fizetes utan azonnal megtortenik: a Felhasznalo a fizetest kovetoen azonnal hozzafer az elofizetett csomag funkcioihoz.

9. Az elofizetes idotartama es felmondas

Az elofizetes havi vagy eves szamlazasi ciklussal erheto el. Felmondas hianyaban az elofizetes az egyes szamlazasi idoszakok vegen automatikusan megujul.

Felmondas: A Felhasznalo az elofizeteset barmikor lemondhatja a Fiokbeallitasokban. A felmondas az aktualis szamlazasi idoszak vegen lep hatalyba. A Felhasznalo a mar kifizetett idoszak vegeig tovabb hasznalhatja a Szolgaltatast.
Visszaterites: Az aktualis szamlazasi idoszakbol fennmarado idore reszaranyos visszaterites nem jar.
Felmondas kovetkezmenyei: A kifizetett idoszak lejartat kovetoen a Felhasznalo fiokja a korlatozott/ingyenes allapotra all vissza. A Felhasznalo adatait a felmondast kovetoen 30 napig megorizuk az exportalas lehetosegenek biztositasa erdekeben, ezt kovetoen veglegesen toroljuk (kivetel: jogszabalyi megorzesi kotelezettseg).
Szolgaltato altali felmondas: A Szolgaltato az ASZF sulyos megsertese eseten a Felhasznalo fiokjat azonnali hatallyal felfuggesztheti vagy torolheti, errol a Felhasznaot elozetesen ertesiti.

10. Csomagvaltas

Upgrade (magasabb csomagra valtas): A Felhasznalo barmikor magasabb csomagra valthat. Az upgrade azonnal hatalyba lep, es a hatralevo idoszakra eso ardifferencia aranyositott (prorated) modon kerszamitasra kerul.
Downgrade (alacsonyabb csomagra valtas — havi elofizetes): A Felhasznalo alacsonyabb csomagra valthat. A downgrade az aktualis szamlazasi idoszak vegen lep hatalyba.
Downgrade (alacsonyabb csomagra valtas — eves elofizetes): Aktiv eves elofizetesi idoszak alatt a downgrade nem lehetseges. A valtas a kovetkezo megujulasi idoszaktol kerelmezheto.

11. Elallasi jog

Fontos tajekoztatas: A 45/2014. (II. 26.) Korm. rendelet 20. § alapjan a fogyasztonak a tavollevo felek kozotti szerződes eseten 14 napos elallasi joga van. Azonban digitalis szolgaltatas eseten a fogyaszto kifejezetten hozzajarul ahhoz, hogy a Szolgaltato a teljesiteset a szerződeskotes utan azonnal megkezdje, es tudomasul veszi, hogy a szolgaltatas egeszenek teljesiteset kovetoen elallasi jogat elvesziti.

A 45/2014. (II. 26.) Korm. rendelet 29. § (1) bekezdes m) pontja ertelmeben a fogyaszto nem gyakorolhatja a 20. § szerinti elallasi jogat olyan szerződes eseten, amelynek targyat nem anyagi adathordozon nyujtott digitalis adattartalom kepezi, amennyiben a Szolgaltato a fogyaszto kifejezett, elozetes beleegyezesevel kezdte meg a teljesiteset, es a fogyaszto e beleegyezessel egyidejuleg nyilatkozott arrol, hogy tudomasul veszi, hogy a teljesites megkezdeset kovetoen elallasi jogat elvesziti.

A megrendeles soran a Felhasznalo — a fizetes kezdemenyezesekor — kifejezetten nyilatkozik arrol, hogy:

keri, hogy a Szolgaltato a szolgaltatas nyujtasat az elallasi hatarido lejarta elott azonnal kezdje meg;
tudomasul veszi, hogy a szolgaltatas egeszenek teljesiteset kovetoen elvesziti elallasi jogat.

Ezen nyilatkozatot a Felhasznalo a megrendelesi (checkout) folyamat soran az erre szolgalo jelolonegyzet (checkbox) kipipalasaval teszi meg.

Amennyiben a Szolgaltatas meg nem kerult aktivalasra, a Felhasznalo 14 napon belul gyakorolhatja elallasi jogat az info@grateup.com e-mail cimen.

12. Kellekszavatossag

A Felhasznalo a Szolgaltato hibas teljesitese eseten a Szolgaltatoval szemben kellekszavatossagi igenyt ervenyesithet a Ptk. 6:159. § rendelkezesei szerint.

Hibas a teljesites, ha a Szolgaltatas nem felel meg a szerződeskoteskor a szerződesben vagy jogszabalyban meghatarozott minosegi kovetelmenyeknek (pl. a leirt funkciok nem mukodnek vagy nem a leirasnak megfeleloen mukodnek).

Kellekszavatossagi igenykent a Felhasznalo valasztasa szerint:

kerheti a Szolgaltatas szerződesszeru teljesiteset (kijavitast, a hiba elharitasat);
az ellenszolgaltatas aranyos leszallitasat igenyelheti;
a szerződestol elallhat, ha a Szolgaltato a kijavitast nem vallalta vagy nem vegezte el megfelelo hataridon belul.

A Felhasznalo a hiba felfedezeset kovetoen kesedelem nelkul, de legkesobb a hiba felfedezeseetol szamitott ket honapon belul koteles a hibat a Szolgaltatonak bejelenteni.

A kellekszavatossagi igeny ervenyesitesi hatarideje a teljesites idopontjatol szamitott 1 ev. A Ptk. 6:163. § alapjan fogyaszto es vallalkozas kozotti szerződes eseten a fogyaszto kellekszavatossagi igenyeit a teljesites idopontjatol szamitott 2 even belul ervenyesitheti. A teljesites/aktivalas idopontjatol szamitott 6 honapon belul a hiba letezese velelmezendo, kiveve, ha ez a szolgaltatas termeszetevel osszeegyeztethetetlen.

Fontos: A kellekszavatossagi jogok a magyar jog szerinti kotelezo fogyasztoi jogok, amelyektol a fogyaszto hatranyara elterni nem lehet.

13. Mesterseges intelligencia (MI/AI) altal generalt tartalom

A GrateUp mesterseges intelligenciat hasznal valaszjavaslatok generalasahoz. A generalt valaszok kizarolag javaslatoknak minosulnek.

A Felhasznalo a valaszjavaslatokat kuldes elott szerkesztheti, jovahagyhatja vagy elutasithatja.
A Felhasznalo teljes mertekben felelos a Google-on az o neveben kozzetetett vegso tartalomert.
Az MI alkalmasint pontatlan vagy nem megfelelo tartalmat generalhat. A Felhasznalo koteles a kuldes elott a tartalmat ellenorizni.
A Szolgaltato nem garantalja, hogy az MI altal generalt valaszok javitjak a Felhasznalo ertekeleset vagy uzleti eredmenyeit.

14. Adattulajdon es adatvedelem

A Felhasznalo adatai a Felhasznalo tulajdonat kepezik. A Szolgaltato nem szerez tulajdonjogot a Felhasznalo uzleti adatai, velemenyei vagy tartalma felett.
A Felhasznalo korlatozott licencet biztosit a Szolgaltatonak az adatok feldolgozasara kizarolag a Szolgaltatas nyujtasa celjabol.
A Felhasznalo adatait barmikor exportalhatja vagy kerheti azok torleset.
A szemelyes adatok kezelese az Europai Parlament es a Tanacs (EU) 2016/679 rendelete (GDPR) es az informacios onrendelkezesi jogrol szolo 2011. evi CXII. torveny (Infotv.) szerint tortenik.
Reszletes tajekoztatas: Adatvedelmi Tajekoztato.

15. Panaszkezeles

A Felhasznalo a Szolgaltatassal kapcsolatos panaszait az alabbi elerhetosegeken teheti meg:

Email: info@grateup.com
Telefon: +36 20 514 5439
Levelcim: TeleOptimum Kft., 7700 Mohacs, Golya utca 5.

A Szolgaltato a szobeli panaszt azonnal megvizsgalja es lehetoseg szerint orvosolja. Az azonnal nem orvosolt szobeli panaszrol a Szolgaltato jegyzokonyvet vesz fel, amelynek masolatat a Felhasznalonak atadja.

A Szolgaltato az irasbeli panaszt 30 napon belul erdemben megvalaszolja, es a valaszt a Felhasznalonak megkuldi.

Amennyiben a panasz elutasitasra kerul, a Szolgaltato az elutasitast indokolassal egyutt kozli, es tajekoztatja a fogyasztot a jogorvoslati lehetosegekrol.

16. Bekelteto testulet

Amennyiben a Felhasznalo fogyasztoi panaszat a Szolgaltato nem orvosolja megfeleloen, vagy a Felhasznalo a valasszal nem ert egyet, a Felhasznalo a lakhelye vagy tartozkodasi helye szerint illetekes bekelteto testulethez, ennek hianyaban a Szolgaltato szekhelye szerint illetekes bekelteto testulethez fordulhat.

A Szolgaltato szekhelye szerint illetekes bekelteto testulet:

Baranya Varmegyei Bekelteto Testulet
(A Pecs-Baranyai Kereskedelmi es Iparkamara altal mukodtetett)
Cim: 7625 Pecs, Majorossy I. u. 36.
Telefon: +36 72 507 154
Weboldal: https://www.barfrancbaranya.hu/bekelteto-testulet

A Szolgaltato a fogyasztoi jogvitaban a bekelteto testuleti eljarasban egyuttmukodesi kotelezettsegnek eleget tesz.

A bekelteto testuletek elerhetosegei: https://bekeltetes.hu

17. Fogyasztovedelmi hatosag

A Felhasznalo fogyasztovedelmi ugyekben a lakhelye szerint illetekes kormanyhivatalhoz fordulhat. A kormanyhivatalok elerhetosegei: https://www.kormanyhivatal.hu

18. Online vitarendezesi platform (ODR)

Az Europai Unioban elo fogyasztok szamara az Europai Bizottsag online vitarendezesi platformot (ODR) uzemeltet, amely a kovetkezo cimen erheto el: https://ec.europa.eu/consumers/odr

19. Szerzoi jogok

A GrateUp weboldalon es szolgaltatasban megjeleno osszes tartalom (beleertve, de nem kizarolag: szovegek, grafikak, logok, szoftver, felhasznaloi felulet, dizajn) a TeleOptimum Kft. vagy licencadoi szerzoi jogi vedelme alatt all. A tartalom masolasa, modositasa vagy terjesztese a Szolgaltato elozetes irasbeli hozzajarulasa nelkul tilos.

20. Felelossegkorlatozas

A Szolgaltato a Szolgaltatast gondosan es szakszeruen nyujtja, torekszik a 99,9%-os rendelkezesre allasra, de nem garantalja a megszakitasmentes mukodest.
A Szolgaltatas fugg a Google API-jatol es harmadik felu MI-szolgaltatoktol, amelyek mukodesere a Szolgaltatonak nincs rahatasa.
A Szolgaltato a Szolgaltatas nem megfelelo mukodesebol eredo karokert az elozo 12 honapban a Felhasznalo altal tenylegesen kifizetett osszeg mertekeig felelos.
A Szolgaltato nem felelos a kozvetett, kovetkezmenyes karokert (pl. elmaradt haszon, uzleti lehetoseg elvesztese) a vonatkozo jogszabalyok altal megengedett mertekben.
A Szolgaltato nem felelos a Google altal hozott intezkedesekert (pl. velemeny eltavolitasa, fiok felfuggesztese, API valtozasok).
A jelen felelossegkorlatozas nem erinti a Felhasznalo torvenyben biztositott fogyasztoi jogait, es nem zarja ki a Szolgaltato feleloseget olyan esetekben, amelyekben a felelosseg torvenyi uton nem korlatozhato (pl. szandekos vagy sulyosan gondatlan magatartas, csalas).

21. Vegyes rendelkezesek

Reszbeni ervenytlenseg: Amennyiben jelen ASZF barmely rendelkezese ervenytlennek vagy vegrehajthatatlannak minosul, az nem erinti a tobbi rendelkezes ervenyyesseget. Az ervenytelen rendelkezest a felek a cel megvalositasahoz leheto legkozelebb allo ervenyes rendelkezessel potoljak.
Joggyakorlas elmulasztasa: Barmely fel mulasztasa a jelen ASZF-ben meghatarozot barmely jog vagy rendelkezes ervenyesiteseben nem jelenti az adott jog vagy rendelkezes elengedeset.
Iranyado jog: A jelen ASZF-re es a Szolgaltato es a Felhasznalo kozotti jogviszonyra Magyarorszag es az Europai Unio hatalyos jogszabalyai az iranyadoak.
Illetekes birosag: Fogyasztoi jogvita eseten a fogyaszto a lakhelye vagy tartozkodasi helye szerint illetekes birosag elott is megindithatja az eljarast. Nem fogyaszto Felhasznalok eseten a magyar birosagok illetekesek.
A szerződes nyelve: A szerződes nyelve magyar es angol. Ertelmezesi elteres eseten a magyar nyelvu valtozat az iranyado.

22. Magatartasi kodex

A Szolgaltato nem vetette ala magat magatartasi kodexnek a 45/2014. (II. 26.) Korm. rendelet 9. § (1) bekezdes q) pontja ertelmeben.

23. A szerződes nyelve

A jelen ASZF es a szerződes magyar es angol nyelven erheto el. Ertelmezesi elteres eseten a magyar nyelvu valtozat az iranyado.

24. Az ASZF modositasa

A Szolgaltato jogosult a jelen ASZF-et egyoldaluan modositani. A lenyeges valtozasokrol a Szolgaltato legalabb 30 nappal a hatalyba lepes elott e-mailben ertesiti a Felhasznalokat. A Szolgaltatas modositast koveto tovabbi hasznalata az uj ASZF elfogadasanak minosul.

25. Kapcsolat

A jelen ASZF-fel kapcsolatos kerdesek:

Email: info@grateup.com
Telefon: +36 20 514 5439
Levelcim: TeleOptimum Kft., 7700 Mohacs, Golya utca 5.